Last Updated: April 2026
This Privacy Policy explains how eZfan ("eZfan", "we", "us", or "our") collects, uses, shares, and protects information about you when you use our platform, mobile application, and related services (collectively, the "Service"). By using the Service, you consent to the practices described here.
1. Information We Collect
We collect information in several ways:
Information You Provide Directly
- Account registration data: name, email address, username, date of birth, password;
- Profile information: bio, profile photo, location (optional), and social links;
- Age-verification data: your declared date of birth and verification timestamp (for logged-in users this may be stored on your account; for guests this is stored in a signed browser cookie and not linked to a personal account profile);
- Identity verification documents (for creators): government-issued ID, proof of age;
- Payment information: billing address, payout method details (processed via our payment partners);
- Content you post, upload, or transmit, including photos, videos, messages, and live streams;
- Communications with our support team.
Information We Collect Automatically
- Log data: IP address, browser type, device identifiers, pages visited, time and date of access;
- Usage data: features used, content viewed, search queries, click patterns;
- Device data: operating system, hardware model, unique device identifiers;
- Cookie and tracking data: session tokens, preferences, and analytics identifiers (see our Cookie Policy).
Information From Third Parties
- If you log in using a third-party service (e.g., Google or Apple), we receive basic profile information from that service;
- Payment processors may share transaction confirmation data with us;
- Identity verification partners may confirm your age and identity status.
2. How We Use Your Information
We use the information we collect to:
- Create, maintain, and secure your account;
- Process payments, subscriptions, and creator payouts;
- Provide, personalize, and improve the Service;
- Connect creators with fans and facilitate real-time calls and messaging;
- Enforce age restrictions for adult-designated content and maintain age-verification state;
- Send you transactional emails, security alerts, and account notifications;
- Enforce our Terms of Service and Community Guidelines;
- Detect, investigate, and prevent fraud, abuse, and illegal activity;
- Comply with legal obligations and respond to lawful requests from authorities;
- Analyze usage trends to improve platform performance and develop new features.
3. Legal Basis for Processing (EEA / UK Users)
If you are located in the European Economic Area (EEA) or United Kingdom, our legal bases for processing your personal data are:
- Contract performance — to provide you with the Service;
- Legitimate interests — for fraud prevention, security, and platform improvement;
- Legal obligation — to comply with applicable laws and regulations, including age-restriction requirements for adult content;
- Consent — for marketing communications and non-essential cookies (which you may withdraw at any time).
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Payment processors (e.g., Stripe), cloud infrastructure providers, analytics tools, identity verification services, and customer support platforms — all bound by confidentiality agreements;
- Other users: Your public profile, display name, and content are visible to other users as intended by the platform experience. Private messages are visible only to the recipient;
- Legal authorities: When required by law, court order, or governmental request;
- Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred subject to confidentiality obligations;
- With your consent: For any other purpose with your explicit consent.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account at any time. After deletion, we may retain certain data for up to 12 months for fraud prevention and legal compliance purposes. Payment records may be retained for up to 7 years as required by financial regulations.
Age-verification account records (declared date of birth and verification timestamp) are retained while your account is active and removed during account deletion, subject to applicable legal retention obligations. Guest age-verification cookies expire automatically after 30 days.
6. Data Security
We implement industry-standard technical and organizational security measures, including:
- End-to-end encryption for private messages and calls;
- TLS/HTTPS encryption for all data in transit;
- Encryption at rest for sensitive data stores;
- Access controls and audit logging for internal data access;
- Regular security assessments and penetration testing.
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we work diligently to protect your information.
7. Cookies & Tracking Technologies
We use cookies, local storage, and similar technologies to operate the Service and understand how it is used. For full details, see our Cookie Policy. You can manage cookie preferences through your browser settings or our in-app preferences.
For unauthenticated visitors who pass the age gate, we set an age_verified HTTP-only cookie signed by our server. This cookie is used only to remember age-gate status, expires after 30 days, is not used for advertising, and does not contain direct personal profile identifiers.
8. International Data Transfers
eZfan operates globally. Your data may be transferred to and processed in countries outside your own, including countries that may not offer the same level of data protection as your home country. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) to protect your data in cross-border transfers.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you;
- Correction: Request correction of inaccurate or incomplete data;
- Deletion: Request deletion of your personal data (subject to legal retention obligations);
- Portability: Receive your data in a structured, machine-readable format;
- Restriction: Request that we restrict processing of your data in certain circumstances;
- Objection: Object to processing based on legitimate interests;
- Withdraw consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Where applicable, age-verification data is included in account export requests and is deleted when account deletion is completed, subject to legal requirements.
10. Children's Privacy
eZfan is strictly for users aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their information, please contact us immediately at [email protected] and we will delete the data promptly.
11. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or in-app notification at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related inquiries or to exercise your rights: