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V1Verification·6 min

Identity Verification (KYC)

Understand status labels, review timelines, and common rejection fixes.

Verification status meanings

  • Not submitted: no application received yet.
  • Pending review: waiting in review queue.
  • Automated review: initial checks in progress.
  • Manual review: specialist review in progress.
  • Approved: verification completed.
  • Rejected: resubmission needed with corrections.

Common rejection causes

  • Blurry or cropped document image.
  • Expired or unsupported document.
  • Name or date mismatch with account details.
  • Selfie does not clearly match document.