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V1Wallet and Payments·7 min

Transaction Troubleshooting

Use status-aware troubleshooting for pending, failed, delayed, or refunded actions.

Status dictionary

  • Pending: accepted but not finalized.
  • Processing: actively completing.
  • Completed: finalized successfully.
  • Failed: not completed.
  • Refunded: amount returned by refund flow.

Charged but not credited

  1. Check transaction history for current state.
  2. Wait through normal processing window.
  3. If unresolved, contact support with payment reference.